CUSTOMER POLICY
Return & Exchange Policy
Clear, transparent, and built on trust. Please read carefully before placing your order.
Last updated: 12 Oct 2026
At RUDRX, every product is carefully checked before dispatch to ensure you receive it in the best possible condition.
No Returns
Change of mind not accepted
Size Exchange
One-time within 7 days
Shipping
Borne by customer
Damaged Items
Report in 48 hours
Returns
We currently do not accept returns or offer refunds for reasons such as:
- Change of mind
- Dislike of fit or style
- Incorrect size selection
Size Exchange
We offer a one-time size exchange subject to the following conditions:
- Exchange request must be raised within 7 days of delivery.
- Only a different size of the same product can be requested.
- Product must be unused, unwashed, unworn (except for trying on), and in original condition.
- All original tags, labels, and packaging must be intact.
- Products showing signs of wear, washing, stains, perfume, deodorant, damage, or alteration will not be accepted.
- Size exchange is subject to stock availability.
- Only one exchange per order/item is permitted.
Exchange Shipping
Shipping charges for a size exchange will be borne by the customer, unless the product received was incorrect or defective due to an error from our side.
Wrong or Defective Product
If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.
After verification, RUDRX will arrange an appropriate replacement at no additional cost.
Non-Exchangeable Items
Products purchased during certain clearance/final-sale promotions may not be eligible for exchange where this is clearly mentioned at the time of purchase.
Important
RUDRX reserves the right to reject an exchange request if the product does not meet the conditions stated above.
By placing an order on RUDRX, you agree to this Return & Exchange Policy.
Need help with an exchange?
Our support team is here to assist you within 24 hours.
